What exactly do you do during each call?

Each call is focused on making things easier for your parent. The service trains them on the basics — like using their phone, email, computer, or TV — checks for security issues such as scam attempts, and patiently answers their questions. 

We also work to identify what’s giving them trouble so they steadily improve and feel more confident with technology.

How long are calls?

Most calls last about 15–20 minutes, but there’s no rush. Some are quick, others take longer — and if something seems confusing or risky, we walk through it together, even if it takes an hour. 

Usually, your parent will call with one issue and then remember another while we’re on the line, so calls can be one longer session or a few shorter ones throughout the week. 

What kind of updates do I get after each visit?

Your family gets a monthly safety report with details on what we helped with, the progress your parent is making, and any scams they should watch for. This information keeps ypu aware and highlights any redflags we notice. 

You answer everything over the phone?

Yes — most issues can be solved with patient, step-by-step guidance. And there’s always something we can help with: answering questions, updating them on scams, or training them on ways to use technology more effectively. Over time, we work to make them as confident with tech as the average adult.

What if my parent never calls?

That’s why we make proactive check-in calls. If they aren’t calling us, we’re still checking in on them. 

Even without a tech emergency, we use that time to share helpful tips, warn about common scams, and make small improvements like increasing font size, clearing unused storage, or updating lagging phones to reduce eye strain and frustration.